Terms & Conditions
These terms and conditions, which are accepted with the exception that you regulate the contractual relationship between you and us as a traveler and travel organizer. Please read the following thoroughly.
Travel registrations can be made in writing, by fax, by Internet or by telephone. By registering, a travel contract is formed. If you register more participants, you accept all contractual obligations of passengers. The contract is binding upon our written confirmation. Subsidiary agreements and changes to the travel contract must be submitted in written form.
In conclusion, a deposit of 20% of the price is payable. You will receive our travel insurance certificate for your payment, and by law, is protected against bankruptcy of the tour operator. Four weeks before the start of the tour, the final payment is due. After your booking you will receive the voucher, or the guest information by mail. This is also part of the travel contract and must be reviewed carefully as they include the latest travel information.
The respective tour is based on the routes in the catalogue, the official brochures and the Internet and is confirmed in the specifications of the travel contract . Changes in individual travel services that are necessary and were not caused by us, are permitted if the changes are not substantial and do not change the overall trip. For information in brochures from our operating partners and from us, we assume no liability, even if these were issued by us.
Cancellation of a trip
Some tours require a minimum number of participants. If the minimum number of participants specified in the tender are not reached, the corresponding trip will be canceled by us. In this case, we will make a decision about the occurrence of the trip as early as possible and at least three weeks prior to departure. All amounts paid by you, will be reimbursed in full to you in the case of a cancellation of a trip. Further claims against us will not arise. In the event that unavoidable circumstances may exist such as danger, difficulty or impairment of the trip, we as the organizers also have a right to withdrawal. Cancellation or alteration by the customer (for the flights arranged by us it is subject to the cancellation and rebooking conditions of the flight organizer) you have until the beginning of the trip to withdraw from the contract at any time. In the event of a cancellation a written cancellation notice is applicable. If the cancellation is made 60 days prior to departure, a refund will be invoiced to you consisiting of the amount minus a cancellation fee of 20%,
59 -31 days prior to departure, less 30%,
30-21 days prior to departure, less 50%,
20-11 days prior to departure, less 70%,
10-1 days prior to departure, less 90% of the amount.
In case of cancellation or no show on departure the full amount will be charged.
If you miss the departure or are prevented so due to incomplete travel documents for onward travel, it counts as a withdrawal. Transfers are treated as cancellations. For any changes 28 days before departure, 50 francs is charged, changes later than that can only be made by cancellation and making a new booking. Cancellation and changing fees are due immediately. Additional services (such as bike hire, fuel surcharges, hotel bookings, transfers) can be canceled up to 28 days prior to departure at a fee of 50 francs per booking.
We are liable to the careful selection and monitoring of service providers, the accuracy of the specifications and the proper provision of travel services agreed. Our liability for damages other than physical damage is limited to three times the travel price, if the damage was not caused by us intentionally or through negligence. This also applies for any loss due to a service provider when we are alone responsible. We are an intermediary third party service, and are only liable for the proper placement, but not for the performance. If damage or loss of baggage occurs and damage was caused by us and shown to us immediately we are liable to a maximum of 300 francs. This does not apply to bicycles that were not properly locked and secured. Scratches on bicycles, damaged suitcases, and broken handles are excluded from any liability. After delivery of the luggage to the property, liability are on those responsible for the accommodation. Unutilized services are generally not refundable.
Claims, statute of limitations
Demands to us must be in writing to us within one month after the end of the journey. All claims under the contract expire 6 months after the scheduled end of the trip. Claims arising from unauthorized acts are limited to 3 years after the completion of the journey.
Active vacations require more commitment than a traditional package holiday. It is therefore your duty to make sure and clarify whether you meet the health requirements of such a journey. If necessary, you can participate with restrictions and under utilization of existing support vehicles (bus or boat). It is assumed on cycling tours that you can control a bicycle on the road and on dirt roads in all weather conditions. When taking part in rafting tours, you must be truthful about your swimming skills to the tour guide. You are responsible for compliance with government regulations at home and abroad, and you will be liable for damages to third parties in accordance with legal regulations.
Passport, visa and health regulations
You are responsible for compliance with all applicable statutory provisions during the trip. All costs and damages arising from a violation are at your own expense. We try, however, to inform you of all current regulations to the best of our abilities.
During the duration of the trip you will be liable for any damage or loss of equipment given to you. On guided tours, this only applies if you have removed yourselves from the group, ignoring the instructions given or bring about the damage or loss by negligence, gross negligence or willful misconduct, eg. by a self-inflicted bicycle accident.
If the travel service under the contract is not provided, you may seek remedy. We can also offer such a remedy, where we provide equal or better replacement services. At disproportionate expenses, remedies may be refused. For the duration of the travel services according to contract performance, you claim a return of the reduction of the price. The prerequisite is the prompt notification of the defect by us or the tour guide employed by us in order to create the possibility of a remedy. The tour guide is not authorized to accept claims. Regardless of a reduction of price for a trip, you can claim damages for breach of tour contract, except when we are not responsible for the lack of a trip.
All personal information given us in order to process the tour are protected under the federal Privacy Act.
We strongly recommend you take out travel cancellation insurance. Please check your health and accident protection, as well as luggage and travel liability insurance before departure.
The ineffectiveness of individual provisions of the travel contract or conditions of the journey does not invalidate the entire contract or the travel terms and conditions.
Jurisdiction is in Kreuzlingen, Switzerland.
revised 2017: Soul, Blues, Jazz, Pop and Rock on a melodious yacht cruise with Arno Haas through Damlmatia.
Learn more: Soul-Blues-Cruise